Terms & Conditions

Minimums, PAYMENt & cancellations

As our items are made to order, payment must be made when an order is placed. Shipping and handling is charged when the order is dispatched.

All orders are final. If an order is cancelled within 72 hours, a full refund will be given. We do not accept cancellations after 72 hours.

We accept Visa, MasterCard, American Express, Discover and PayPal.

SHIPPING

All orders are processed and dispatched from Mexico within the lead times specified on the product’s & vendor’s page.

For all vendors, except AYRES Estudio, Shipping (UPS) and handling to the continental United States is charged at 17% of the orders total.

AYRES Estudio, due to its items needing to be crated, does not qualify for CDMX Design’s standard 17% shipping fee. Shipping will be quoted and charged at cost.

Oversized shipping and handling / crating surcharges of $20-95 will be incurred on large items. These are specified on the product’s page.

Shipping on orders that do not meet our minimum will be charged the full UPS shipping cost.

Higher shipping chargers will apply to Hawaii, Alaska and outside of the United States.

Damages & RETURNS

It is the intent of CDMX Design that you are completely happy with your purchase. If you are not satisfied with your purchase please email orders@cdmxdesign.com to discuss.

If you receive an item that is defective or has been damaged in shipping, you must report via email within 3 days of receiving. For defective or damaged items we are happy to reimburse your original payment method or provide a credit towards your next CDMX Design order.

Please note, if you requested your order to be shipped with your carrier on your account, it is your responsibility to contact your shipping provider and file any claims for damaged merchandise.

All sales are final. We do not accept returns.